Privacy Policy

1. Introduction

Welcome to DOTWORK("we," "our," or "us"). We build digital systems, custom web platforms, and software experiences designed to scale businesses.

This Privacy Policy explains how [LEGAL BUSINESS NAME] collects, uses, discloses, and protects your personal information when you visit our website at dotwork.nivet2006.in, submit inquiries through our contact forms, or access our Client Portal. By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you voluntarily provide to us when expressing an interest in our services or authenticating into our client platform.

2.1 Project Inquiries & Contact Forms

When you submit a project request or inquiry through our website, we may collect:

• Full Name
• Company / Organization Name
• Email Address
• Phone Number
• Selected Service Package / Plan
• Project Goals & Description

2.2 Client Portal Authentication

If you log in to our Client Portal, we collect authentication data to verify your identity:

• Email address or phone number submitted for One-Time Password (OTP) verification
• Client communication messages and project feedback submitted within the portal

3. Information Collected Automatically

When you navigate our website, minimal operational data is processed automatically to maintain web security, page performance, and session state:

• Standard server request logs (IP addresses, user agent strings, and request timestamps) for security diagnostics
• Session cookies necessary for authenticated client portal access
• Local browser preference storage for dark/light display mode

4. How We Use Information

We use the information we collect strictly for legitimate business and operational purposes:

• To evaluate project scope, formulate proposals, and respond to incoming consultations
• To verify client identity via OTP and grant secure access to the Client Portal
• To deliver custom web development, digital design, and software engineering services
• To send administrative notifications regarding project milestones, status updates, and support inquiries
• To protect our system infrastructure against unauthorized access, fraudulent activity, or cyber threats

5. Cookies & Local Storage

We prioritize visitor privacy and technical restraint. Our website uses minimal, functional storage mechanisms:

• Session Cookies: An HTTP-only secure cookie (auth_token) is set upon Client Portal login to maintain your secure session.
• Theme Preference: Browser localStorage is used to persist your dark mode or light mode visual preference.

We do not deploy third-party advertising tracking cookies, Facebook pixels, or cross-site commercial profiling scripts.

6. Communications & Email

When you submit an inquiry or request an authentication OTP, transactional notification emails are dispatched through third-party transactional email providers (such as Brevo / SMTP providers).

These emails are functional and transactional in nature. We do not enroll your contact details in unsolicited marketing newsletters without your express consent.

7. How We Share Information

We do not sell, rent, trade, or monetize your personal information to third parties under any circumstances.

We may disclose information only to vetted service providers who perform technical services on our behalf (such as cloud hosting providers, database infrastructure, and transactional email gateways). These partners are obligated by contract to protect your data and process it solely for specified service functions.

We may also disclose information if required by applicable law, judicial order, legal subpoena, or to protect the rights, property, and safety of DOTWORK, our clients, or the public.

8. Data Security & Retention

We implement technical, administrative, and organizational safeguards designed to protect personal data against unauthorized access, loss, alteration, or disclosure. Encryption standards are applied in transit (HTTPS/TLS) and within our database infrastructure.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, support ongoing client engagements, comply with legal obligations, or resolve contractual disputes.

9. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you
• Request correction or updating of inaccurate personal information
• Request deletion of your personal data, subject to legal or contractual retention obligations
• Withdraw consent for optional communications

To exercise any of these rights, please submit a written request to [CONTACT EMAIL].

10. Children's Privacy

Our website and agency services are directed exclusively to business entities and individuals aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age.

11. Third-Party Links

Our website may contain links to external third-party websites or external tools. We have no control over and assume no responsibility for the privacy policies, content, or practices of any third-party sites.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect technological changes, legal requirements, or adjustments to our business operations. Any modifications will be posted on this page with an updated "Last updated" date.